Where can I find it? Company >>> Default settings >>> Booking preferences
Are you looking to configure your booking preferences for each service individually? Click here.
It allows you to easily configure a booking anticipation time. This means that you can prevent your customer from booking any activity after a set cut-off time.
It can be configured in days, hours, and minutes:
For example: Your activity starts at 8:00 a.m. but you can't prepare your team without at least 12 hours in advance notice, so you set your cut-off time to 12 hours. This will allow your customers to book only until 8:00 p.m. of the day before.
The "Call to consult availability option": All events within the anticipation range will be displayed in purple to indicate to users that they can consult the availability and make the booking over the phone. Click here to learn how to set up this feature at the Services or Company level.
This setting specifies the maximum range of time in the future that your calendar will be available to receive bookings.
For example: If the value has been set to "Current month + 1" and we're currently in June, the only available months that the customer will see will be June and July.
This can be set by days or months for more control over your schedule:
This will only apply to the booking widget. If you'd like this feature to be applied to the back-office, please click on the checkbox "Apply to back-office" so the changes take effect both in the widget and the back-office.
When a customer begins the payment process, the system inserts a reservation with the status "Pending" to hold the seats until payment is completed. If payment is not completed after the time stated in this section, the seats will be released and will be available for booking by another person.
If you are reselling your services through other platforms, such as Viator or GetYourGuide, take into account that they may apply their own hold time despite what you have set here.
This functionality allows your customers to change or cancel their bookings and also how late can agents or other users edit the booking in the back-office. Click here to learn how to activate and use this feature.