Making Refunds

Refunds in TuriTop are made manually from the Back-office. Here's a practical guide on how to do this procedure for any payment gateway. 

 Tip: you can make a refund in any payment gateway.  

Step 1: locate the booking

Go to your Bookings Tab and find the booking you'd want to refund. Next, click on the edit button  and change the Booking Status to Cancelled:

To finish, click on the Save button . You'll find the booking has changed in color and status:

 Warning: seats are still available. To free up the seats, you'd need to erase the booking. Check out how to do this here.

Step 2: make the refund

To make the money refund, log into your Payment Gateway's Dashboard and make a refund. If you're unsure of how to make a refund in your payment gateway, contact their support channel or visit their help center for more information.