How to Connect to Viator (TripAdvisor Experiences)

Where can I find it? Company >>> Channel Manager.

Once you have opened your Viator account and you have created and set up the products that you are going to sell, you will have to connect with your TuriTop booking system to share the availability in real-time between both platforms.

 Keep in Mind: Viator integration only works with Tour/ Activity services (this is how Viator operates, TuriTop booking system has nothing to do with it). Services such as open schedule or seat selector cannot be synchronized at this time.

 Keep in Mind: The integration of TuriTop with Viator exchanges the following information:

• The availability of your services between both platforms is managed by TuriTop.
• The insertion of reservations sold through Viator in TuriTop.
• The cancellation of such reservations when applicable.

Keep in Mind: if you use the Seasonal Closing / Maintenance functionality in TuriTop, you must edit the availability in Viator manually. See this video for more information.

Step 1: Fetch API key and connect to Viator

Go to your TuriTop control panel >>> Company >>> Channel Manager >>> Viator API:

1. Click on Channel Manager and then Viator API
2. Click on Generate Key
3. Click on Accept
4. Copy your API Key

Then, head to your TripAdvisor Experiences (Viator) dashboard and click on your user at the upper right corner >>> Account >>> Connectivity >>> Connect now:

Then, from the list, choose TuriTop as the booking system and select Save. The request will then be ready to be validated by Viator.

Please note: Sometimes, the application may remain pending for a while due to cache issues. To resolve this, feel free to contact us at ayuda@turitop.com and we will proceed to complete the application.

Step 2: map Viator tickets with Turitop

Connect the Viator tickets with those in TuriTop booking system.  To do this go the ''Services'' tab >>> choose your service >>> ''Channel Manager'' >>> ''Viator API''.

 Warning: In order for the integration to work, every field must be filled. In case you have ticket types left out or you don't know which to link, choose any of them.

When clicking the dropdown, the following window will appear:

 Advice: for your information, Viator ticket types are named "Ageband" and TuriTop's ticket types are called "Ticket Type".

The service has not been yet connected. To continue, please select the ticket type that resembles the most to the Viator Ageband ticket type: 

When you're done with the ticket mapping, just click on the checkbox "Enable this service for Viator API":

Now you will need the Supplier Product code (squared in red above) to continue with the mapping. Copy this code and identify clearly before proceeding, which service is correlative to this code (Product->Service), i.e. (P1, P4, P76). 

 Warning: tickets must have the visibility set to any option including the back-office. If this is not set to any of these options, the mapping won't be possible. 

Step 3: connect your service to the Viator product

To connect your TuriTop service to Viator, you just need to go to the TripAdvisor Experiences Management Center (click here) and follow the steps described in their official documentation by clicking here.

 Keep in mind: you will need the Supplier Product code that we have copied just above. 

For your convenience, here's a video in how to do this on the official TripAdvisor Supplier Channel:

Troubleshooting Guide

I'm getting an error when connecting a product

If you're getting an error similar to Schedules Mismatch,  you need to set up the starting times in TuriTop the same way you do in Viator, in order to avoid this message and be able to make the connection. 

Prices in Viator will affect those entered in TuriTop?

Absolutely not, the API connection only checks availability. This means that any other data will not be synced. 

You haven't set starting times message

If you ever encounter this message, please, go to your affected product page and click on Prices and Schedule. Then, edit the schedule and change the type of schedule to Start Time.