Where can I find it? Company >>> Booking Email.
In this section, which can be configured at a Company or Services level, you will create the confirmation email your users will receive when completing a booking and, additionally, set which recipients will receive a copy.
Company Contact Email
To configure which contact email address will be displayed in the confirmation email your users receive, go to Company >>> Booking Email >>> Company contact email and type the address you wish to use.
If nothing is typed in this field, the email address specified in the Business info will be displayed by default.
Custom email to receive bookings
Go to Company/Services >>> Booking Email >>> Email to receive booking and add the email addresses that should receive a copy of the confirmation email.
If nothing is typed in this field, the email address specified in the Business info will be displayed by default.
You can include multiple addresses separated by commas, but this field has a maximum limit of 255 characters (approx. 10 addresses).
Creating the template
Within the "Email Templates" section you can create your confirmation email. "Light Breeze" is our recommended template for the confirmation email setup. It has several features that will help you create a creative and customized email that fits your company's requirements.
If you are configuring it from a service you can check the "Use company defaults" option to use the same email you have already configured in the Company tab or uncheck it to configure a custom one for that service.
Instructions
To start, go to Company/Services >>> Booking Email >>> Email Templates >>> Choose an email design and select "Light Breeze":
Now you can start working on your custom email template:
Use the placeholders to automate your message with information collected when the user made the booking. You can use them on both the body and the subject of the message.
Message subject
First, add a subject to the message (this is the email title your customers will read when the message arrives in their inboxes).
Use a simple subject to highlight the most important information on the booking. E.g.:
Message Body
In this section, you can use any of the tools provided to make the most out of your template and add links, images, etc, as well as edit your text:
Only the special characters included in this section can be inserted. Including any other character or emoticon may cause failures.
Placeholders
These are the default placeholders that you can use to insert relevant information collected at the time of booking. Use them as you see fit:
| %name% | Customer's full name |
| %product_name% | Service name |
| %product_summary% | Service summary |
| %date_event% | Event date |
| %time_event% | Event time |
| %company_name% | Company name |
| %company_email% | Company email |
| %company_phone% | Company phone |
| %booking_id% | Booking ID |
Also, any other field that has been added to your booking form will be available as a placeholder. For example, if you add the "Language" field to the booking form, you will find it available as a placeholder:
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Message body position
You can choose to show the message's body either at the beginning or at the end of the email. Just select the option that suits you best:
Settings
Check which of these setting options you want to use in your template:
- Show company logo
By enabling this option, your company logo will be displayed in the message. This logo can be uploaded from your TuriTop panel >>> Company >>> Business info.
- Add button to download a PDF
This option will include a download button on the message's body which will allow your customers to download their booking as a PDF file.
- Include the QR code
By clicking on this box, the QR code of the booking will be included in the header of the email which will later allow you to do the check-in.
- Include the barcode
This option will allow you to include the barcode for the booking on the email template.
- Include the "Add to Google Calendar" button
Almost everyone uses Google Calendar nowadays. Enabling this option will add a button to your email confirmation template which will allow customers to add the booking's event data and information to their Google Calendar.
Please note that they will not be able to edit or modify the reservation from Google Calendar. Likewise, if there's a change to the reservation, it will not be automatically updated in their calendar.
- Include the service location coordinate map
In this section, you will be able to include a map with coordinates to your event's location. By clicking on this button your customers will be redirected to the Google Maps application. More importantly, you can add a preview image of the location just below this option:
In order for this to work, you must have entered the coordinates of your event location in Services >>> PX >>> Service details >>> Coordinates.
Including images
If you'd like to include a background image, just click on the checkbox:
And then select the file you wish to upload:
You can crop the image to best fit the message's body and guarantee the email is responsive.
To crop the image:
- Select a file from your computer and add the image.
- Use the cropping tool to adjust the image as depicted in the video below.
- When you are done, click on "Add image":
Finally, you can choose to show this image at the beginning or at the end of the booking email:
Changing the colors of the buttons
You can change the color of the buttons "Add to Google Calendar", "Manage your booking", and "Download your ticket". Just click on the color picker to change it to the color of your choice.
Previewing your message
At the end of the template section, you'll find a "Preview Email" button which will prompt a preview of your template with all the configurations you just set.
Classic template
The classic template will allow you to create an email from HTML text and is recommended for advanced users. To start using it go to Company/Services >>> Booking Email >>> Email Templates >>> Choose an email design and select the "Classic".
HTML tips
With these tips, you will be able to insert images, links, and maps via HTML in your confirmation email:
Use this HTML checker to see how your changes look.
How to insert a hyperlink in a text?
You can insert a hyperlink in any word or group of words, within a block text. The code below will indicate between the quotes " " the URL where you are pointing and between the tags > < the text where the URL is placed.
<a href="http://www.YOURWEBSITE.com" target="_blank">YOUR TEXT HERE</a> How to insert an image?
Enter the image's location URL inside the quotes " ".
<img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com">How to insert an image with a link?
It works similarly to the text. Enter the redirection URL in the first section "a href" and the image location URL inside the quotes " " in the second section "img src".
<a href="http://www.WEBSITE AFTER YOU CLICK ON THE IMAGE.com" target="_blank"><img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com"width="100%" height="250"></a> How to insert a map?
Not all email providers show interactive maps. So it's advised to use the iframe code of your map only on the success screen (located in Company/Services >>> Default Settings >>> Extra notes to include on booking-success screen), not in the confirmation email.
How do I get the iframe code for my Google Maps location?
- Go to Google Maps and find your business.
- Click on the "Share" button.
- A new window will pop up. Then click on "Embed map".
- Choose the size of your map.
- Then copy and paste this iframe code inside your TuriTop control panel.
How to insert an image of a map with a link to the Google Maps location
Using the same code pattern explained above in "insert an image with a link".
<a href="http://www.WHERE THE GOOGLE MAP IS LOCATED.com" target="_blank"><img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com"width="100%" height="250"></a>
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