Setting up the tickets

Where can I find it? Services >>> PX (Desired Service) >>> Tickets

In this article, we will show you how to create and edit tickets for your services, as well as how to adjust the capacity for each event. You will learn how to set the total number of seats available, the maximum and minimum number of seats per booking, and the number of bookings required to open an event. We will also look at how to manage maximum and minimum capacity limits and visibility settings for each individual ticket type.

Set the event capacity

In the Capacity per event section, you have five options for managing the availability of your activities:

1. Shared resource

The use of shared resources limits the availability of any event that uses one or more resources within the same time slot. You can find more information about shared resources in this article.

This option will only be available if you have previously defined the Event Duration in the Service Details section.

2. Assign a resource to a booking

When you enable this feature, a resource is automatically assigned to a booking as soon as it is made. From that moment onwards, the resource will no longer be available, even if there were still places left. You can find more information about shared resources in this article.

3. Restrict this service to X seats per event

Here you define the total maximum capacity of your event. Example: If your tour guide can only accommodate 15 people at a time, enter 15 in this field.

4. Maximum number of tickets per booking

This allows you to limit the number of tickets a customer can purchase in a single transaction. It is a very useful option if, for example, you want to prevent a single user from booking all the seats for an event.

5. Minimum number of seats per booking

This sets the minimum number of seats a customer must select in order to process the booking. If you leave this field blank, no minimum will be required.

6. Minimum number of seats to start event

Set the minimum number of places that must be booked in the first booking to activate the session. If you leave this field blank, any initial booking (even for just one place) will trigger the event to go live.

Tickets Settings

Ticket Format Selector Type

The ticket format selector allows you to define how your customers will choose their tickets during the purchase process. You can configure three different types:

• Selectbox: Display a list so that the customer can select the desired quantity of each type of ticket.

• Checkbox: It allows the customer to tick a specific option (ideal when only one ticket type can be selected per booking).

• Radio button: It features circular buttons that allow the customer to choose a single option from a range of available choices.

Ticket Name and Price

• Ticket name: This is the name that will appear on your ticket or fare. By default, for tour-type services, Adult and Child are usually used, but you can customise this entirely to suit your needs. For example: Individual, Group of 3 to 5 people (ideal if you sell tickets for groups), Entire boat, VIP ticket, etc.
• Price: This is the amount you wish to charge for each ticket. The system will automatically calculate the total by multiplying this value by the number of tickets the customer selects in the booking widget.

You can add a ticket using the green "Add more" button and remove any ticket using the red "X" button.

Advanced Options

You can access the advanced options by clicking the "More" button for each specific ticket. Below, we detail the various options available to customise and adjust the behaviour of each ticket type for your services:
 

1. Seats

This represents the number of seats occupied by each ticket selected by the customer. In most cases, this should be left as 1.

Example: If you set this field to 4 (for example, for a Family Pack) and assign a flat rate to that pack, when the customer selects 1 ticket in the widget, the system will automatically reserve 4 seats. If they select 2 tickets, this will occupy 8 seats.

2. Minimum (Min)

Sets the minimum number of tickets of this specific type that a customer must select in a single booking.

Example: If you set this to 3, options 1 and 2 will not appear in the widget’s selector; the customer will only be able to select 3 or more tickets.

3. Maximum (Max)

Sets the maximum number of tickets of this specific type that can be purchased per event.

Example: If you wish to offer a special VIP ticket but want to limit sales to a maximum of 5 VIP seats per session, simply enter 5 in this field.

4. Close

Automatically closes availability for the entire event as soon as the number of bookings specified in this field is reached.

5. Order

Defines the position in which this ticket will be displayed in the booking widget.

6. Extra

Turns the ticket into a supplementary or additional option (such as merchandise, photographs, picnics or maps). If this box is ticked, the ticket will not reserve seats at the event.

7. Mandatory

Requires the customer to select at least one ticket of this type in order to proceed with the purchase process. This may be useful when the presence of a specific type of attendee is essential (for example, if a child must be accompanied by at least one Adult ticket).

8. Ticket notes

Allows you to include additional explanatory information about the ticket. The customer can view these notes via a tooltip when hovering over the widget.

9. Ticket Code

This allows you to assign an identifier or internal code to each ticket. This can be useful for filtering and searching via API or Webhooks, facilitating data integration and synchronisation with external accounting software or booking management systems.

10. Visibility

This option allows you to control where and to whom each ticket type is displayed. It is ideal if you need special rates for in-person sales at reception or different prices for online sales.

The following configuration options are available:

• Widget and Back-office (default): The ticket is visible both in the online sales widget and in the internal panel (back-office) for manual bookings.
• Widget and Back Office excluding agents and resellers: This is displayed in the widget and the back office, but is hidden from your agents and resellers when they make bookings via the Calendar tab.
• Widget only: The slot will only be available for online bookings via the widget.
• Back-office only: The slot will only be visible to your internal team when creating manual bookings via the back-office.
• Back-office only, excluding agents and resellers: Exclusively for internal manual management; your agents and resellers will not be able to select it.
• Widget Only excluding agents and resellers: Available only in the online widget for end customers, excluding access for agents and resellers.
• Hide (inactive): Deactivates and completely hides the ticket without the need to delete it. This is the ideal option for temporarily freezing tickets.

Pricing Notes

This field allows you to add explanatory text directly below the tickets section in the widget. It is ideal for displaying important notices or clarifications before the customer completes their booking. It also supports HTML code for advanced users, allowing you to customise the text formatting to suit your needs.