Available for plans: M | L | VIP | Enterprise
Where can I find it? Services >>> Select a Service >>> Edit >>> Tickets.
First, let’s locate the section. In each service, you will find it under the service name. Go to ''Service'' tab >>> Select your service (P1, P2, P3, ...) and you will see this screen.
Once open you need to type the Capacity (you can type the maximum tickets you would like to offer per service and per booking) and choose the format of the ticket selector more appropriate for your setup.
In the capacity section, there are five options. Using a shared resource limits the capacity of any event that uses one or more resources in the same time frame. This is explained in this article.
When using a resource, If you enable assign a resource(s) to a booking, then, as soon as a booking is made, a resource(s) is assigned to the booking and if the resource(s) has available seats, they will be no longer available. For instance, if you have 5 vehicles of 5 seats each and you receive a booking of 4 PAX (4 seats), then the seat left will be allocated to this booking. Otherwise, this seat will be available for future bookings.
Below we have the seat restriction. Here you will have to write the maximum capacity for your event. If your tour guide can only accommodate 15 people at a time, write 15, if you have an escape room write 1 (because you are renting the room), etc.
The field of the maximum number of tickets per booking allows you to restrict the number of tickets customers can buy at the same time. This is useful if you do not want a single person to book the whole capacity of an event in a single booking.
The field of the minimum number of seats per booking allows you to ask for a minimum number of seats per booking. If set to empty, no minimum number of seats is required.
The field of the minimum number of seats to start the event allows you to ask for a minimum number of seats for the first booking. If set to empty, no minimum number of seats is required for the first booking
Below you have the tickets with different options. You can click on More to show more options, but first, let's see the ticket type and the price.
The ticket format selector allows you to choose the way your customers can select the tickets.
Types of selectors
There are three types of selectors:
1- SelectBox (your customers are able to choose how many tickets they want):
2- CheckBox (customers are able to choose one or more ticket types):
3- RadioButton (only one type of ticket will be able to be selected):
The ticket name is what you would call your ticket. By default, you have adult and child tours. You can call this what you want: adult, person, 3-5 people (you can create a ticket per group), boat, etc.
The price is the amount you want to charge per ticket. It will be multiplied by the number of tickets selected by the client in the widget.
Fields to add more tickets
If you need to add more tickets, just type the name and price and then click the "Add more" button.
If you click on More you will open the rest of the options for the ticket.
Seats: should be left as '1' in most of the cases. Represents the quantity of seats that are booked in each client selection. Example: If the customer in the selectbox, selects '4' and in this field you have set up a '2' , the amount of booked seats will be '8'. Very useful for family packs.
Min: it is the minimum amount of seats required to make the booking. In this ticket your customer will start choosing the seats starting by the number you have typed here. If you type '3' , you customer won't be able to book 1 or 2 seats.
Max: This limits even more the maximum number of seats in the ticket. The previous maximum restriction was for all tickets; This option is for this ticket specifically. If you want to have a VIP ticket, but you only want 5 people to have the option to select it by event, write 5 in this field.
Close: The event closes when the number of reserved seats is equal to the number you write. This is great for private tours. For example, you write 1 in the field and when the first person books the event (and that person can choose any number of seats), the event closes and no one else can book after this first client.
Order: This field allows you to order all your tickets. Write the number from 0 onwards; the ticket that will appear first will be 0 and the last one, if you have 5 tickets, 4.
Add-on: This box allows you to change a ticket for an extra option. This is useful if you sell something besides the event itself, maybe a shirt, a photo or a map. This will create a ticket type that deviates from the others and does not fill the seats.
Required: This box makes the ticket mandatory. This is useful, for example, when a child's ticket can't be bought if no adult ticket has been selected.
Ticket notes: This field lets you add a tooltip in the Widget with additional information associated with this ticket.
Visibility: Visibility lets you decide where and to whom you want this ticket to be shown. Sometimes you want to create a ticket specifically for manual bookings in the back office, or you want to create tickets for adults with one price if the booking is done online and with another if the booking is made through the back-office. These are the options:
- Widget and Back-office (default): your ticket will be seen in both the widget and the back-office. This is what happened already in the system.
- Widget and back-office excluding agents and resellers: It will be shown in both widget and back-office, but they will not show for your agents and resellers when they are adding bookings on the ''Calendar'' tab.
- Widget only: Only show for online bookings in the widget
- Back-office only: Only show in back-office.
- Back-office only excluding agents and resellers: Only show in the back-office and your agents and resellers will not be able to see them.
- Widget only excluding agents and resellers: Only show in the widget and your agents and resellers will not be able to see them.
- Hide (no longer active): this will hide completely your ticket. It is useful if you do not want to delete a ticket but you also don't want your clients to be able to book them.
To delete any ticket just click on the red X
Lastly, we have the Pricing notes. This field lets you add text below the tickets in the Widget. You can write anything you want and if you want you can style it with HTML code (for advanced users). This field accepts HTML so if you know the language try out what you can do. Let’s see an example.