Cancellation emails

Where can I find it? Services >>> PX (Desired service) >>> Booking Email

In this article, we explain how to configure automatic email notifications when a booking is cancelled for your services. You will learn how to manage these emails for both your team and your customers.

From Services >>> PX (Desired service) >>> Booking Email, you can configure emails to notify administrators and/or customers when a booking has been cancelled:

1. Send me a copy of the cancellation email: Enabling this option will automatically send a cancellation email to the address configured under Company >>> Booking Email >>> Email address to receive bookings, as well as the address entered under "Email address to receive bookings" in this section.
2. Send cancellation email to all customers: Enabling this option will automatically send a cancellation email to the email address provided by the customer in the booking form.

Cancellation and refund emails will follow this format: