Troubleshooting Guide

I'm getting an error when connecting a product

If you're getting an error similar to Schedules Mismatch,  you need to set up the starting times in TuriTop the same way you do in GetYourGuide, in order to avoid this message and be able to make the connection. 

Tickets are mapped correctly but an error prompts in GetYourGuide

The "INFANT" ageband, must match a similar ticket type in TuriTop, if you already assigned an "ADULT" ageband, thus you need to create a ticket type in TuriTop exclusively for this purpose and it can be hidden in your web widget. Learn more about ticket visibility here.