Managing users

Where can I find it? Company >>> Manage users

Once you have invited users to your organisation, you will be able to manage their accounts, both to identify them and to manage their access permissions.

If you’re not yet sure how to send invitations, please see our guide on how to invite users here.

Alias

You can assign an alias to the user so that you can later identify them in reservations and statistics.

User Types

Here you can modify what type of user they are. These access levels or roles will determine what your user can see and modify in your TuriTop reservation system:

• An Agent can view and work exclusively on the Calendar and Bookings tab. They can add new bookings, view the availability, and modify existing bookings. They will also have an affiliate ID linked to them; a useful tool for building affiliate links.

Agents will only see the information of their own bookings, they will NOT be able to see the bookings coming from your website or the ones you create manually from the back-office (in the Calendar tab).

• A Translator can view the Translate tab. Use this option to give access to your translator so it can convert your TuriTop services to other languages. TuriTop is translated into 34 languages, but you will have to manually translate everything you write such as service names, tickets, notes, etc. This must be done from the Translate tab.
• A Designer has access to the Design tab. They will see the CSS input field to modify the design of the widget, so your booking widget matches your website/brand. This user can change the background, font type and size, colors, etc.
• A Check-in operator will only be able to view the Bookings tab and do the check-in. They will not be able to edit the bookings or download data from this tab.
• A Manager has full access to all sections of the control panel. Basically, they have the same access the Owner has.
• A Custom user will be able to access all sections and actions, provided they are granted access. They will also be able to view all bookings regardless of their origin.

If you want your agents to be able to manage all your bookings, and not just their own, you can create them as custom users. This way you can give them access to all the tabs they need.

• A Supplier can only add/edit reservations and edit the availability in the Bookings and Calendar tabs. Additionally, they can edit the schedules in Services. It is a user type that, like the agent, lacks all other functionalities.

Transfer Ownership Rights

If you are the Owner of the company you can transfer these rights to any other user by clicking on "Transfer ownership". Keep in mind that there can be only 1 owner per account.

Description

You can add an identifying description of the user (optional).

Commission

If you set the commission percentage, the system will automatically calculate the amount due to the agent for each booking (you can leave it at 0% if it does not apply).

You can find the monthly breakdown by agent in the Stats tab or in the reports in the More tab.

Use cases for setting the percentage:

1. If you receive payment directly from the customer: Enter the commission you will pay to the agent (e.g. 10%).
2. If the agent charges the customer directly: Enter the percentage that you are entitled to after deducting their commission (e.g. if their commission is 10%, enter 90%).

More Options, Access, and Permissions

Depending on their type, users will have certain privileges and limitations. In these sections, you will be able to customize their access in detail.

We recommend that you consult our detailed article for more information.

Affiliates

Agent users (exclusively) will have a specific field called Affiliate ID. You will only need this if you are using our affiliate program. Check out this article to know more about it.

Delete a user

In this panel, you can also delete a user by clicking on the trash bin icon.  

Once deleted it cannot be restored and must be invited again.

Users (Activity) Log

Where can I find it? More >>> Users log

The user log is a very useful tool for managing your dashboard, as it allows you to audit and view all the changes made by each user.

You can also filter your search by selecting a date range or using keywords (such as a booking number or the user’s name).