To change booking statuses, go to your Bookings tab and edit it:
Explaining the booking colours
Booking confirmed, the partial or total payment received (depending on the configuration of each service).
Pre-Booking , when the payments are confirmed, it will change to green colour. If after 30 minutes the booking hasn't been paid, the booking will be autodeleted and it will change to a grey colour.
Free booking, can be due to an unpaid booking, to a promo code of 100% or because it will be paid on arrival.
Manual bookings (back office) and/or made from Viator (when Viator's integration is enabled).
Stripe or PayPal bookings that have been canceled or refunded.
Bookings deleted manually.
Pre-booking deleted to free seats.
Green with a red border
Booking pending of payment, the customer made the payment but the booking hasn't been confirmed.