Resellers guide for providers

Where can I find it? Services >>> PX (Desired service) >>> Advanced actions >>> Resellers

Allowing the resale of your services is one of the most powerful strategies for growing your tourism business. If you’d like other companies that already use TuriTop to start reselling your products, we’ve put together this quick guide setting out the essential steps to activate your network. To view the detailed settings from the reseller’s perspective, we recommend you read this article. There, we explain in depth and step by step how they manage resale services and terms and conditions from their panel.

Currently, the Marketplace is only compatible with Tour/Activity services; open schedule or auditorium services cannot be enabled for resale. In addition, both the Supplier and the Reseller must have the same language set in their control panels. If the languages do not match, the Supplier must ensure that their services are correctly translated into the Reseller's default language so that they can be viewed and managed without errors. You can read more here about how to complete translations in your TuriTop panel.

Please note that the system only allows one party (either the Provider or the Reseller) to collect the full payment at the time of booking. The total amount collected includes both the provider's price and the reseller's commission. Any subsequent split or settlement of these funds must be managed externally, as the system does not currently support automated payment splitting.

Resale Process

Step 1: Display your Services on the Marketplace

To enable resellers to view your service on the TuriTop Marketplace, you must enable this option for each of your services. You can do this by going to the Services tab >>> Advanced actions >>> Resellers >>> Display in TuriTop Marketplace, and ticking the relevant box.

Step 2: Communication and Agreement with the Supplier

Before starting the technical process, it is essential to contact the supplier to establish the terms of the collaboration. In this negotiation phase, we recommend clearly defining the following points:

• Payment management: Determine who will process the final payment (whether the supplier or the reseller).
• Commission model: Agree on the exact percentage of profit for each sale made.
• Payment terms: Establish the deadlines and methods for settling commissions.
• TuriTop configuration: Confirm that the supplier knows how to accept the request and, most importantly, that they have enabled the "Display in TuriTop marketplace" option in their service settings: Services tab >>> Advanced actions >>> Resellers >>> Display in TuriTop marketplace.

Step 3: Receiving a resale request

Once the terms of the partnership have been agreed, the reseller must submit a resale request via their TuriTop account, as explained in the dedicated tutorial.

This request will be sent to your company’s email address, and you can accept or reject it directly from that email. The email will be formatted to detail the following points to help you make a decision: the details of the interested company, the service they wish to resell, the proposed commission percentage, the duration of the request (which will always expire after 30 days if no action is taken) and the payment method selected for the resale (whether the supplier or the reseller collects payment).

You can also view the details of the request and accept or reject it from the Services tab >>> Advanced Actions >>> Resellers.

• Request accepted: Once accepted, this resale will remain active in your panel under the Services tab >>> Advanced Actions >>> Resellers, where you will also have the option to reject it at any time should the agreement come to an end.

The reseller will receive an email notification informing them of your decision.

• Request rejected: Once rejected, this resale will disappear from your panel (Services tab >>> Advanced actions >>> Resellers) and the reseller will receive an email notification of your decision.

How to identify resale bookings

To ensure full control over the operation, each booking generated by a reseller will have a unique reference code that identifies both the reseller and the supplier, thereby simplifying accounting management. For example: S1566-T1649-260127-1 (Reseller code–Supplier code–Booking date–Booking order).

Once the purchase is complete, the system will automatically send a confirmation email to all three parties involved: the customer, the supplier and the reseller. Furthermore, stock availability will be synchronised in real time across both channels, ensuring that stock levels are always up to date and preventing any risk of overselling.

Furthermore, from the Bookings tab, you can filter all bookings for a specific reseller using the "Reseller" filter:

To configure the filter, click on the orange filter management button . From there, tick the boxes for the fields you wish to enable and click Save . Once enabled, enter the information in the relevant fields and click on the magnifying glass icon to run the search.

Email Settings

By default, end customers will always receive the email with the design and template that you, as the provider, have previously configured in your panel, under Company or Services >>> Booking email.

Once you have agreed to resell with any reseller, you can allow them to add extra notes to emails when a booking is made via their platform. How this works will vary depending on the active design:

• Light Breeze Template: If you are using this modern template, the information added to the body of the message will be automatically included in all booking confirmation emails sent by resellers.
• Classic Template: If you are using the Classic email format, this does not have a native message body. Therefore, you will need to manually tick the checkbox under Services >>> PX (resold service) >>> Booking email >>> Add extra notes to resellers email (classic email template) if you want your resellers to be able to include additional notes in the confirmations.

These email settings will apply to all resellers equally. At present, the system does not allow you to manage exclusive or customised restrictions for only some of them.

Technical Documentation

To make your work as a supplier easier and streamline the technical steps in your panel, we’ve provided a guide in PDF format with detailed instructions, which you can download at the end of this tutorial.