Civitatis, founded in 2009, is the leading online experiences reseller for the Spanish-speaking market. Civitatis has had over 10 million clients to date and offers 85,000 services around the world, including tours, activities, and day trips. Through their website, which is available in five different languages, Civitatis gives you the opportunity to be seen by a whole new audience, with people from all over the globe.
Your TuriTop booking system allows you to connect with this agency and synchronize the availability of your activities. We look forward to helping you reach new heights in the tour and activity market!
In order for Civitatis to find your service in the TuriTop Marketplace, your panel must be in English or have been translated into said language. If you haven't done it yet, you have to go to the Translate tab of your control panel, select the English language, and translate the fields you have manually entered in the system.
Step 1: I do have a Civitatis account
If you already have a Civitatis account, jump to step 3. Otherwise, keep reading.
Step 2: I do not have a Civitatis account
Access their supplier portal sign-up page to register and list your tours and activities.
Step 3: How to connect with TuriTop
Please, let your Civitatis destination manager know that you are working with TuriTop and would like to connect both panels. To do so, let them know the name of the TuriTop service you wish to connect so they can request the resale through our Marketplace.
Then, you will receive an email with the resale request that you will have to accept directly from the email or in your TuriTop panel. Learn more here.
They will take care of the rest!
Make sure your services are available in the Marketplace, by accessing Services >>> PX >>> Advanced Actions >>> Resellers and enabling the option "Display in TuriTop marketplace".
FAQs
What's their product acceptance policy?
Accepted products: Tours, activities, multi-day tours, and attractions.
Not accepted products: Virtual tours and products that do not meet the animal welfare guidelines.
How long does it take to start selling?
It typically takes suppliers 10 days from the day they register with Civitatis to have products live.
Does Civitatis offer a "paid" option to improve the listing order in search results?
No, Civitatis relies on an algorithm to sort products based on reviews, ratings, and popularity/sales.
What is the average commission rate Civitatis charges?
Civitatis generally offers a rate between 20-30%.
Is there a fee to list products on the Civitatis website?
No, there are no fees for listing products on Civitatis.
What is Civitatis' cancellation policy?
Civitatis offers custom cancellation policies. In the registration process, the cancellation policy will be agreed on with Civitatis.
Contact info
You can visit their contact page or email them at partners@civitatis.com.
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