Booking Email

Where can I find it? Company or Services >>> PX (Specific service) >>> Booking Email.

This section, available in both the Company and Services tab, allows you to customise the confirmation message that users receive once they have completed their booking. You can also specify which additional email addresses will receive a copy of this notification and set up a cancellation email to be sent when bookings are cancelled.

Recipient and Contact Settings

Under Company >>> Booking email, you can specify the email addresses involved in booking communications:

1. Company contact email: This is the address that will be displayed to the end customer in their confirmation message.
2. Custom email to receive bookings: This allows you to specify which email addresses will receive an automatic copy of every booking made. You can include multiple addresses separated by commas, but this field has a maximum limit of 255 characters (approx. 10 addresses).

If nothing is typed in this field, the email address specified in the Company tab >>> Business info will be displayed by default.

You can also go to Services >>> PX (Desired service) >>> Booking email to specify the email addresses used for booking notifications, reminders and cancellation emails:

1. Send me a copy of all bookings: Enabling this option will automatically send a copy of all confirmation emails to the address specified under Company >>> Booking Email >>> Custom email to receive bookings, as well as to the "Custom email to receive bookings" field in this section.
2. Custom email to receive bookings: This allows you to specify which email addresses will receive an automatic copy of every booking made. You can include multiple addresses separated by commas, but this field has a maximum limit of 255 characters (approx. 10 addresses).
3. Send confirmation email to all customers: This option will automatically send a confirmation email to the email address provided by the customer on the booking form.
4. Send automatically a reminder with an anticipation of: This option automatically sends a reminder email to the address provided by the customer on the booking form. You can set the number of hours in advance; please note that the content of this message will be identical to that of the original confirmation email.
5. Add extra notes to resellers email (classic email template): If you use the Light Breeze template, the information in the message body is always included in the booking confirmation emails sent by resellers. However, if you are using the Classic template, there is no message body, so you must tick this box to include additional notes in the booking confirmation emails sent by resellers.
6. Send me a copy of the cancellation email: Enabling this option will automatically send a cancellation or refund email to the address specified under Company >>> Booking Email >>> Custom email to receive bookings, as well as in the "Custom email to receive bookings" field in this section.
7. Send cancellation email to all customers: This option will automatically send a cancellation or refund email to the email address the customer provided on the booking form.

Cancellation and refund emails will follow this format:

Template Settings

In the "Email Templates" section, you can configure your confirmation email by choosing between our two default designs: Classic or Light Breeze. We recommend using Light Breeze, our most versatile template, which offers advanced customisation tools to create creative communications that align perfectly with your brand identity.

If you are configuring it from a service you can check the "Use company defaults" option to use the same email you have already configured in the Company tab or uncheck it to configure a custom one for that service.

Light Breeze Template

Within your template, you can configure various settings:

Message Subject

First, enter the subject line of the message; this will be the title your customers see in their inbox when they receive the notification.

We suggest using a concise subject line that highlights the most important details of the booking. This makes it easier for the customer to identify the email at a glance. For example:

Message Body

In this section, you’ll find a comprehensive toolbar to customise the layout of your template. You can edit the text formatting, incorporate visual elements such as images, and add external links to enhance your communication.

Only the special characters included in this section can be inserted. Including any other character or emoticon may cause failures.

Placeholders

These are the placeholders available by default that you can use to insert relevant information collected at the time of booking. You can use them in both the body and the subject line of the message.

Additionally, any other field that has been added to your booking form will be available as a placeholder. For example, if you add the "Language" field to the booking form, you will find it available as a placeholder:

Message Body Position

Customise the order of the content: choose whether to display the body of the message at the beginning or the end of the email.

Settings

In this section, you can choose whether or not to enable various settings:

• Show company logo: If you enable this option, your company logo will appear in the message. You can upload this logo from your dashboard under the Company tab >>> Business Info.
• Add button to download a PDF: This option will include a PDF download button in the body of the email, allowing your customers to download their booking as a PDF file.
• Include the QR code: By ticking this box, you can include the booking QR code in the email header, which will then allow you to check-in.
• Include the barcode: Enabling this option will add a button to your confirmation email template that allows customers to add the booking details and event information as an event to their Google Calendar. 

Please note that they will not be able to edit or modify the reservation from Google Calendar. Likewise, if there's a change to the reservation, it will not be automatically updated in their calendar.

• Include the service location coordinate map: In this section, you can add a map showing the coordinates of your event’s location. When you click this button, your customers will be redirected to the Google Maps app. You can also add a preview image of the location just below this option by clicking "Select file".

In order for this to work, you must have entered the coordinates of your event location in Services >>> PX >>> Service details >>> Coordinates.

Include a Background Image

If you would like to include a background image, just click on the checkbox:

Next, you will need to select the file you want to upload. To ensure the email is responsive, you can crop the image and adjust it to fit the body of the message using the cropping tool to adjust the framing. When you are done, click “Add image”.

The recommended dimensions are: 1024 x 768 px, and the maximum file size is 2 MB.

Finally, you can choose to show this image at the beginning or at the end of the booking email:

Changing the Colors of the Buttons

You can also change the colour of the "Add to Google Calendar", "Manage your booking" and "Download your ticket" buttons. Simply click on the colour picker and choose your preferred shade to match your brand identity.

Previewing your Email

At the bottom of the section, you will find the "Preview Email" button, which allows you to review the final layout and see how all the settings you’ve just applied look.

Classic Template

Within your template, you can configure various settings:

Extra Notes

In this section, you have access to a comprehensive toolbar for customising the layout of your template’s content. You can edit the text formatting, incorporate visual elements such as images, and add external links to enhance your communication.

PDF Download Button

This option will include a PDF download button in the body of the email, allowing your customers to download their booking as a PDF file.

Previewing your Email

At the bottom of the section, you will find the "Preview Email" button, which allows you to review the final layout and see how all the settings you’ve just applied look.

Ticket Notes

You can configure specific notes per ticket to appear in the confirmation email depending on the option your customers choose. Please note that this feature is only available under Services >>> PX (Specific Service) >>> Confirmation Email, and not under the Company tab, as the content varies depending on the tickets created for each service.

To add specific information to a ticket, simply tick the "Include additional extra notes" box and enter the text you want to appear in the confirmation email.

This information will appear alongside the ticket summary in the confirmation email using the Light Breeze template. For the Classic template, where notes appear as additional text at the end, we recommend clearly specifying which ticket each note refers to.

HTML Tips

With these tips, you will be able to insert images, links, and maps via HTML in your confirmation email:

Use this HTML checker to see how your changes look.

How to insert a hyperlink in a text?

You can insert a hyperlink in any word or group of words, within a block text. The code below will indicate between the quotes " " the URL where you are pointing and between the tags > < the text where the URL is placed.

<a href="http://www.YOURWEBSITE.com" target="_blank">YOUR TEXT HERE</a> 

How to insert an image?

Enter the image's location URL inside the quotes " ".

<img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com">

How to insert an image with a link?

It works similarly to the text. Enter the redirection URL in the first section "a href" and the image location URL inside the quotes " " in the second section "img src".

<a href="http://www.WEBSITE AFTER YOU CLICK ON THE IMAGE.com" target="_blank"><img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com"width="100%" height="250"></a> 

How to insert a map?

Not all email providers show interactive maps. So it's advised to use the iframe code of your map only on the success screen (located in Company/Services >>> Default Settings >>> Extra notes to include on booking-success screen), not in the confirmation email.

How do I get the iframe code for my Google Maps location?

1. Go to Google Maps and find your business.
2. Click on the "Share" button.
3. A new window will pop up. Then click on "Embed map".
4. Choose the size of your map.
5. Then copy and paste this iframe code inside your TuriTop control panel.

How to insert an image of a map with a link to the Google Maps location

Using the same code pattern explained above in "insert an image with a link".

<a href="http://www.WHERE THE GOOGLE MAP IS LOCATED.com" target="_blank"><img src="http://www.LINK WHERE THE IMAGE IS LOCATED.com"width="100%" height="250"></a>