How to Issue Refunds?

Where can I find it? Bookings >>> Edit booking >>> Status

In this article, we will show you the process for marking a booking as refunded and releasing its seats after a cancellation in the TuriTop control panel.

To process a monetary refund, you must access the control panel of your payment gateway and carry out the repayment directly from there. Additionally, you can consult this article, where we explain how to execute a refund using the most common payment gateways (Stripe, Redsys, or PayPal). If you have doubts about the refund process within your specific gateway, you should contact their support channel or consult their help center.

Bookings charged through a reseller platform (such as resellers from the Marketplace or OTA's as GetYourGuide, Viator, Civitatis, etc) should be handled by/on the reseller's platform.

How to Mark a Booking as "Refunded" and Release Seats

Once you have processed the refund for the booking in the corresponding payment gateway, you can proceed to update the status and payments in the TuriTop control panel.

Go to the Bookings tab, locate the booking and click the "Edit booking" icon.

Inside the booking details, you must click on View payment list.

When the window opens, you will see the original payment made by the customer.

To record that the money has been returned, click on "Add row", include the returned amount in negative, and press "Save" to register the changes in the payment list.

Finally, you can change the Status of the booking to "Refunded" or "Cancelled" from the booking editor.

Remember that, in order for the booking to effectively release its seats and make them available for a future sale, it is essential to delete it from the system. This is done by clicking the trash can icon (Delete this booking to unblock seats) in the Bookings tab.

Once the booking has been successfully cancelled (deleted from the system), it will be clearly identified in the bookings panel, appearing in red.

You can consult this article for more information about canceling bookings.