How to Issue Refunds (Stripe, Redys or Paypal)

Where can I find it? Bookings >>> Edit booking >>> Status

In this article, we will show you the steps to follow to execute a refund using the most common payment gateways (Stripe, Redsys, or PayPal), as well as the process to mark a booking as refunded and release its seats after a cancellation in the TuriTop control panel.

To issue a refund, you must access the control panel of your payment gateway and process the refund directly from there. Refunds are not processed from the TuriTop control panel.

If you are unsure how to process a refund in your payment gateway, you must contact their support channel or visit their help center for the necessary information. TuriTop does not offer technical support for third-party applications or platforms.

How to Issue a Refund with Your Payment Gateway

How to Issue a Refund with Stripe

To issue a refund via Stripe, log in to your account and follow these steps:

1. Locate the Payment: Go to the Transactions page and find the transaction you wish to refund.
2. Initiate the Refund: Click the ••• icon located to the right of the transaction. In the dropdown menu that appears, select Refund payment.
3. Define the Amount: By default, the system will issue a full refund. For a partial refund, enter the exact amount you wish to reintegrate.
4. Establish the Reason: Select a reason for the return. If you choose the Other option, you must provide an explanatory note that will be attached to the refund.
5. Confirm: Click Refund to finalize the operation.

How to Issue a Refund with Redsys

In the case of Redsys, the refund procedure will depend on the bank you work with, as each bank provides a different online platform for payment consultation and refund management.

Generally, the standard process involves searching for the payment through the Inquiries/Consultations menu and then clicking the Refund option to process the return.

How to Issue a Refund with PayPal

To issue a refund via PayPal, log in to your account and follow these steps:

1. Access the History: Click on the History tab.
2. Locate the Payment: Find the payment for the purchase you wish to refund and click Details.
3. Initiate the Refund: Click Issue Refund.
4. Confirm the Amount: Enter the amount of the refund.
5. Finalize: Click Send.

How to Mark a Booking as "Refunded" and Release Seats

Once you have processed the refund for the booking in the corresponding payment gateway, you can proceed to update the status and payments in the TuriTop control panel.

Go to the Bookings tab, locate the booking and click on the "Edit booking" icon.

Within the booking details, click on View payment list.

When the window opens, you will see the original payment made by the customer. To record that the money has been returned, click on "Add row," include the returned amount as a negative value, and click "Save" to register the financial changes.

Finally, you can change the Status of the booking to "Refunded" or "Cancelled" from the booking editor.

Remember that, in order for the booking to effectively release its seats and make them available for a future sale, it is essential to delete it from the system. This is done by clicking the trash can icon (Delete this booking to unblock seats) in the Bookings tab.

Once the booking has been successfully cancelled (deleted from the system), it will be clearly identified in the bookings panel, appearing in red.