The Booking Tab – TuriTop Booking System Help Center

Where can I find it? TuriTop Control Panel >>> Bookings.

The TuriTop Booking System offers great flexibility for viewing and managing your bookings according to various search criteria. You can view, print or download information for a specific date, filter by specific services (one or more), and track sales made by a specific agent or associated with a specific pick-up point. In this section, we explain how to use these tools so that you can extract and manage your booking data quickly and easily.

Explanation of Filters

Before exporting your information, you can apply search filters to segment your bookings according to your needs and obtain more accurate results.

By using filters, you can locate specific bookings that meet your selected criteria. To configure them, click on the orange filter management button (). From there, check the boxes for the fields you wish to enable and click Save () within the same menu. Once activated, enter the required information into the corresponding fields and click the magnifying glass icon () to apply the search.

The following filters will be available to you:

From / To: Define a time range by selecting a start date in 'From' and a cutoff date in 'To'. You can apply this filter based on three different criteria: by booking date (when the purchase was made), by event date (when the activity takes place), or by event validity ('valid until') (specific to open schedule services or gift vouchers).
Service: Filter results by a specific activity. Select a particular service to view only its bookings or choose 'All services' for a global list of your system.
Supplier: Use this filter to locate bookings for external services offered in your panel. This option will only be visible if you have linked services from other providers through the Marketplace.
Come from: This filter allows you to segment your results by sales channel. You can view only online bookings (made via the widget or WordPress), manual entries (added from the back-office by your team), or select 'All' for a complete list.
Customer: This field allows you to find bookings by filtering by any customer data (such as name, email, or phone number) or by notes included in the comments.
Checked: Select 'Checked-In' to filter bookings that have already been validated and 'NO Checked-In' for those still pending use. Remember that you can quickly redeem your bookings using our mobile App.
Booking ID: Use this field to locate a specific transaction by entering its unique identifier (e.g., A468-170127-5). This code consists of three parts: the company prefix (A468), followed by the booking date in YYMMDD format (170127), and finally, the sequential booking number generated that day (in this example, the fifth booking of the day).
Cart ID: This filter allows you to locate all bookings associated with the same transaction or shopping cart. Note that this field will only be enabled if you have the Shopping Cart functionality activated.
Multiclient ID: Use this field to filter results based on the unique identifier for group purchases. This code allows you to view all bookings associated with a single multi-customer purchase process together.
Status: Classify your bookings by selecting their condition in the system. This filter allows you to quickly isolate and manage bookings that are confirmed, pending payment, canceled, or in any other state available in your configuration.
Created by: Use this field to filter bookings based on the system user who registered them. This way, you can quickly identify which bookings were manually created by each registered user in your TuriTop account.
Agent / User: Use this field to locate bookings processed by a specific agent with access to your panel. When selected, the system will only show sales linked to that user.
Unregistered Agent: Use this text field to find bookings made by agents not registered in your system. Unlike the dropdown filter, this allows you to search by name for bookings that enter automatically through external integrations or third-party distribution platforms (e.g., "gyg" or "viator").
Internal Notes: This search tool allows you to find bookings based on internal management comments. You can locate records containing specific notes written by the admin team, external agents, or third-party sales channels.
Reseller: Use this filter to segment your bookings by resale channel. This option will only be visible if you have services configured for resale in the Marketplace.
Transfer Point: This filter allows you to group and view bookings based on the meeting location selected by the customers.
Pick-up by hour: This filter allows you to segment bookings according to a specific time range for transfers.
Gift Certificate: Use this filter to manage your voucher sales. You can select 'Redeemed' to see vouchers already used, 'Not redeemed' for those pending use, or filter globally by choosing 'All gift vouchers'. To view only standard bookings that are not gift pre-sales, select 'Not gift vouchers'.
Payment Method: This filter allows you to segment your bookings based on the gateway used for the transaction. You can filter by options such as Stripe, PayPal, or Redsys, depending on the payment platforms integrated into your TuriTop account.
Promo Code: Use this text field to filter your results using a specific discount code. Upon entering the code, the system will only show bookings where that promotion was applied.
Language: This filter allows you to view only bookings made in a specific language.
Ticket Type: Use this filter to locate bookings associated with a specific ticket type. Simply type the name of the ticket (such as 'Senior' or 'Student') exactly as defined in your panel to get the corresponding results.
Order by: Use this filter to prioritize how bookings are displayed on the screen. Choose between ascending or descending order based on parameters such as the time of purchase, activity date, assigned agent, or pick-up logistics data.
Seat: This field allows you to locate the booking associated with a specific seat within your venue. Note that this option is only enabled for Auditorium-type services.
Redeem Code: Use this filter to perform searches based on valid gift voucher codes. By entering the gift identifier, the system will show you the associated booking, allowing you to manage the redemption or check its details.
Add sales summaries: Check this box to view cumulative totals for your searches. Calculations for gross income, commissions, and total net amount will be displayed right above the results list.
View: Customize how your bookings are displayed. Choose the 'Detailed' option if you need to check every customer and service detail, or the 'Minimal' option for a simplified list with essential booking data.
Show: This filter allows you to view bookings that have been deleted. By checking this box, the system will retrieve deleted bookings (permanently canceled), allowing you to have full control over your account history.

The Buttons and their Functions

Below, we detail the functionality of the action buttons available in the Bookings tab:

Search

This first button can be used to run the search and apply the filters you have defined. The list of results will be updated automatically.

Print

Allows you to generate a printed version of the bookings that appear in the current results list.

Export

When you click, additional options will appear to customise your report with specific data about the service, booking or customer. You can download the information in CSV or Excel format, choosing all fields or just the ones you need. To learn more about this feature, we recommend consulting this article about advanced report management in the Bookings tab.

Delete (Clear filters)

This button resets all search fields to their original state, allowing you to view the complete list again without filters.

Settings (filters) / Save

This option allows you to customise which filters you want to keep visible on your dashboard. After selecting your preferences, press the button again (which will now display the "Save" option) so that your settings remain applied in future sessions.

Booking Colour Codes Explained

Green

Booking confirmed, payment received either partially or in full, depending on the configuration of each service.

White

This is a pre-booking. Once payment is confirmed, the booking will change to green. If payment is not confirmed within the time frame set in Company >>> Default Settings >>> Booking Holds, or as determined by the reseller on their platform, it will be automatically deleted and turn grey.

Lilac

Free booking. This may be a booking without payment, with a 100% promotional code, or because the booking will be paid for at the destination.

Yellow

Manual bookings (back-office), from OTAs or via API.

Pink

Bookings that have been canceled or refunded.

Red

Bookings deleted manually.

Grey

Pre-booking deleted to free seats.

Green with a red border

Bookings pending of payment, the customer made the payment but the booking hasn't been confirmed.

Explanation of the Booking Buttons

From the back-office, any user with the necessary permissions will have the option to print, resend emails associated with the booking, edit, or delete a booking.

Here you can download or print the booking.

Here you can perform various actions related to communication with the end customer. The options are:

Forward booking details
Forward booking details to the gift voucher recipient
Request payment by email
Send gift voucher purchase receipt
Send email to gift voucher recipient
Unschedule automatic review request email

Here you can edit the booking manually (you can change the event date, the final price, the number of people...).

With this tool you can delete your customer data without having to delete the booking and lose the statistics or reports.

This icon allows us to delete a booking to free up the seats it occupies. This is not a permanent deletion, so we will still see the booking in the panel and the data associated with the user. In addition, we can easily recover it by clicking on the "Undo (to block seats)" button.

This button, as mentioned above, allows us to undo a deletion in order to "reactivate" the booking and assign the corresponding seats.

This button allows us to permanently delete the booking.

This button allows you to mark bookings that have been enjoyed. You can also check-in by scanning the QR code from a smartphone using the mobile application of your TuriTop Booking System. When scanning for the first time, the screen will turn green and the booking will be automatically checked-in. If you scan the same booking in the future, a red message will appear indicating that the booking has already been enjoyed.

This button allows you to undo the previous action.

This button allows you to manually redeem a gift voucher from the back office.